Privacy Policy
Last updated: 5 October 2026
This policy explains what personal information House of Ember collects when you visit or buy from our store, how we use it and the rights you have.
Who we are
House of Ember is an online homeware store based in the United Kingdom. We are the controller of your personal information. You can contact us about privacy at houseofember.help@gmail.com.
The information we collect
- Contact and order details: your name, email address, phone number, billing and delivery addresses, and what you order.
- Payment details: payments are handled by our payment providers. We do not see or store your full card number.
- Messages: anything you send us by email or through the store.
- Technical information: your IP address, device and browser type, and how you use the site, collected through cookies and similar technologies.
How we use it and why
- To fulfil your order (performance of our contract with you): taking payment, arranging delivery, and handling returns and questions.
- To meet legal duties (legal obligation): keeping tax and accounting records.
- To run and protect the store (our legitimate interests): preventing fraud, fixing problems and understanding how the site is used so we can improve it.
- To send marketing (your consent): only if you have opted in. You can unsubscribe at any time using the link in any email.
Who we share it with
- Shopify, which hosts our store.
- Payment providers, to process your payment.
- Supply and delivery partners, who receive your name, address and phone number so they can send your order.
- Analytics and advertising providers, where you have agreed to the relevant cookies.
- Authorities or advisers where the law requires it.
We do not sell your personal information.
Transfers outside the UK
Some of our service providers and supply partners are based outside the United Kingdom. When your information is transferred abroad, we rely on safeguards recognised under UK data protection law, such as approved contractual clauses.
How long we keep it
We keep order records for up to six years to meet tax and legal requirements. Other information is kept only for as long as it is needed for the purposes described above.
Cookies
We use cookies that are essential for the store to work, such as keeping items in your basket. Other cookies, such as those used for analytics and advertising, are only used with your consent.
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. To use any of these rights, email houseofember.help@gmail.com. If you live outside the United Kingdom, you may have additional rights under the privacy law of your country, and you can use the same email address to exercise them.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Children
Our store is not intended for children, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.